Shipping Policy

At Lantern Asset Management Co. (LAMC), we prioritize timely and secure delivery of any physical documents, agreements, or items necessary to facilitate our services. This Shipping Policy outlines how we handle the shipment of such items to our clients.

1. Scope of Shipping

• This policy applies to physical items such as contracts, property keys, legal documents, or any other materials required for our asset and property management services.
• Digital documents and communications are typically sent via secure online platforms or email and are not covered under this policy.

2. Shipping Methods

• Domestic Shipping: We use reputable courier services (e.g., DHL, FedEx, or local carriers) to ensure timely and secure delivery.
• International Shipping: For clients residing outside the country, international courier services with tracking capabilities are used.
• Delivery Timeframes:
  • Domestic: [3–7 business days]
  • International: [7–14 business days]
    Delivery times may vary based on location, customs clearance, or other factors beyond our control.

3. Shipping Fees

• Shipping costs will be detailed in your service agreement or invoiced separately.
• Fees may vary based on destination, weight, and the urgency of delivery.
• For urgent or expedited shipments, additional charges may apply.

4. Tracking and Notifications

• Clients will receive tracking information via email once the shipment is dispatched.
• Updates on delivery status can be monitored through the courier’s website using the provided tracking number.

5. Lost, Delayed, or Damaged Shipments

• Lost or Delayed Shipments:
  If a shipment is lost or delayed, we will work with the courier to resolve the issue promptly. Clients are encouraged to notify us immediately of any delays beyond the expected delivery timeframe.
• Damaged Shipments:
  If an item is damaged during transit, please contact us within [ 3 business days] of receiving the package. We will initiate a claim with the courier and provide replacement items, if applicable.

6. Restrictions

• Shipping is subject to local laws and regulations. Certain items (e.g., property keys) may require additional verification or approval before dispatch.

7. Contact Us

For questions or concerns about shipping, please contact:
Lantern Asset Management Co. (LAMC)
Email: info@lanternamc.com
Phone: +91-969696969