At Lantern Asset Management Co. (LAMC), we prioritize the timely and secure delivery of physical documents, agreements, keys, and other items required to facilitate our services. This Shipping Policy explains how such items are handled and delivered to our clients.
1. Scope of Shipping
This policy applies to physical items such as contracts, property keys, legal documents, and other materials required for our asset and property management services.
Digital documents and communications are generally delivered through secure online platforms or email and are not covered under this policy.
2. Shipping Methods and Delivery Timeframes
Domestic Shipping: We use reputable courier services and local carriers to ensure timely and secure delivery within India.
International Shipping: For clients residing outside India, we use suitable international courier services with tracking facilities, where available.
Domestic Delivery: Typically 3β7 business days.
International Delivery: Typically 7β14 business days.
Delivery timeframes are estimates and may vary depending on the destination, courier service, customs clearance, and other circumstances beyond our control.
3. Shipping Fees
Shipping charges will be specified in the applicable service agreement or invoiced separately.
Fees may vary depending on the destination, package weight, dimensions, and delivery urgency.
Additional charges may apply for urgent or expedited shipments.
4. Tracking and Notifications
Where tracking is available, clients will receive shipment tracking details by email or another agreed communication channel after dispatch.
Clients can monitor delivery progress through the courier’s website using the tracking number provided.
5. Lost, Delayed, or Damaged Shipments
Lost or Delayed Shipments: If a shipment is lost or delayed, LAMC will coordinate with the courier service to help resolve the issue. Clients are encouraged to notify us promptly if a shipment does not arrive within the expected timeframe.
Damaged Shipments: Clients should report any transit-related damage within 3 business days of receiving the shipment. Where applicable, LAMC will coordinate with the courier to initiate a claim and arrange a replacement or other suitable resolution.
6. Shipping Restrictions
All shipments are subject to applicable laws and regulations.
Certain items, including property keys and sensitive legal documents, may require additional identity verification, authorization, or approval before dispatch.
Shipments may be restricted or delayed where required by law, courier policies, or security requirements.
7. Contact Us
For questions or concerns regarding this Shipping Policy or a shipment, please contact us:
