Customer Service Specialist II Job at eTeam Inc, Somerset, NJ

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  • eTeam Inc
  • Somerset, NJ

Job Description

CW-Customer Service Specialist II:

  • The Customer Service Specialist is responsible for handling questions, comments, and complaints regarding the company's products or services.
  • Under moderate supervision, this job is the first line of support to resolve routine customer issues.
  • The Customer Service Specialist is responsible for providing a positive customer experience and enhancing relationships between customers and the company.

Key Responsibilities and Duties:

  • Answers inbound customer service calls and provides entry-level troubleshooting and resolution to routine customer issues.
  • Provides outstanding customer service to ensure service levels are achieved and exceeded.
  • Responds to a high volume of low complexity general inquiries (e.g., general product and pricing information, billing issues, etc.).
  • Provides responses to customer inquiries based on pre-determined scripts and other response guidance tools. Refers customers to published materials, secondary sources, or more senior staff.
  • Documents customer feedback and complaints.

Educational Requirements:

High School Preferred;

Work Experience:

No Experience Required;

Physical Requirements:

Sedentary Work. Career Level 2IC.

Job Tags

Work experience placement,

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